Information Technologies Inc.

Attached Files

 
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PLEASE NOTE: We will gladly assist you in downloading and finding your attached file(s), but we can NOT provide you with technical support on how to use the data to conduct mail merge, print labels, or import the data to other programs. Such technical assistance may be provided by your computer or software vendor or supplier. Click here if you'd like us to do your mail merge, or label printing.


What is an "Attached File"?
Your list is saved into a file, such as an Excel, dbf, or a comma delimited file. This file is attached to an email message and sent to you. When you receive your email, you will NOT see the content of your list (the attached file) in the body of your email message, but you'll receive some type of indication (this will vary depending on the email program you're using) that a file is attached to your email message. Some email programs, such as AOL may ask you if you'd like to download the attached file, you should select to download the file.


How do I download attached files?
  1. Check your email as usual
  2. Select YES to download the attached file, IF you're given the option to do so. The attached file is usually downloaded automatically, if you're not given such option.
  3. After the attached file is downloaded, it is placed into a directory or folder in your computer, the settings of your email program will choose this folder.
  4. Most email programs will show some type of an icon in the body of your email message representing the attached file.
  5. You can open or access your attached files in two ways.
    1. If your list or file is in MS Excel format. Double click on the icon representing the downloaded file in the body of your email message. This will start MS Excel and show the content of your list or file. This is NOT recommended unless your lists is in MS Excel format.  Using this method with "comma delimited" or "tab delimited" files will open your list in Note Pad, Word Pad, or some other program  showing lots of commas or blank spaces in your data. For "comma or tab delimited", or "dbf" format lists, use the following procedure.
    2. If your list is in comma or tab delimited, or dbf format: Start the program that you will be using to work with the data, such as MS Excel, Access, or any other Spread Sheet or Database program, we recommend MS Excel.   Then open or import the attached file from the folder or directory which it has been placed into by your email program.  Click here if you can't find your downloaded file(s)


I'm having trouble downloading my attached file
Begin trouble shooting in the following order:
  1. Is your email working, are you receiving any other emails ? If not, call your Internet Service Provider.
  2. You have determined that your email is working. Did your receive an email message from us, with or without the attached file(s). Please contact us if you haven't received any email messages from us.
  3. You have received an email message from us but there are no attached files.
    1. Make sure you have downloaded your attached file properly.
    2. If you believe the attached file was downloaded properly, then search your computer for the attached file(s).
    3. Please contact us, if you're still having problems finding your attached file.
PLEASE NOTE: We will gladly assist you in downloading and finding your attached file(s), but we can NOT provide you with technical support on how to use the data to conduct mail merge, print labels, or import the data to other programs. Such technical assistance may be provided by your computer or software vendor or supplier. Click here if you'd like us to do your mail merge, or label printing.


Nothing happens after double clicking on the attached file
You have found the icon(s) in the body of your email message, but nothing happens when you double click on it. Double clicking on the attached file icon will NOT always work. We suggest, you first start the program that you'll be using to work with the data (e.g. a Spread Sheet program such as MS Excel, Lotus 123, or a Database program such as Access, File Maker, or Approach), then try to open or import your data into such program.  Double clicking normally works best with MS Excel files(s).


My attached file has an "exe" extension, and I can't open it
If your file has an "exe" extension (extension is the last 3 letters after the period at the end of the file name), it means it has been compressed. Do NOT try to open this file with any Spread Sheet or Database program, it must be de-compressed first.

You'll receive such file, if your original files are to large in their native format, since most email accounts are restricted to receive large files. The compression shrinks the file, which makes it possible to be emailed, without encountering size restrictions by your email service.

This procedure may also be performed to compress multiple files into one file, since some email accounts such as AOL are capable of receiving one attached file per email message. If this is the case, you'll obtain all original files after de-compressing the "exe" file. To de-compress the "exe" file, simple double click on it from either your email program or from a File Manager, such as Explorer, this will begin a Windows program that will guide you in de-compressing the file.  This procedure does NOT require any special programs, and does NOT install any programs in your system, the decompression program is part of the attached file emailed to you. To de-compress an "exe" file, you must have Windows 95, 98, or 2000; please contact us if you are not using any of the mentioned operating systems.



My attached file has a "zip" extension, and I can't open it
If your file has a "zip" extension (extension is the last 3 letters after the period at the end of the file name), it means it has been compressed by a popular Windows compressing program called Win Zip or PK Zip. Both programs may be download for free. You can download Win Zip from winzip.com, and PK Zip from pkware.com. After installing either program, you should be able to double click on your attached file, which will cause the Win Zip or the PK Zip program to start, which will allow you to decompress your file(s).  Do NOT try to open the "zip" file with any Spread Sheet or Database program, it must be de-compressed first.

You will receive a "zip" file, if your original files are to large in their native format, since most email accounts are restricted to receive large files. The compression shrinks the file, which makes it possible to be emailed, without encountering size restrictions by your email service.

This procedure may also be performed to compress multiple files into one file, since some email accounts such as AOL are capable of receiving one attached file per email message. If this is the case, you'll obtain all original files after de-compressing the "zip" file.

We do NOT support Win Zip or PK Zip, for any technical assistance please refer to the appropriate site, either winzip.com or pkware.com.



I use AOL, can I receive attached files?
Yes, AOL (America on Line) does allow attached files to be emailed. If your order contains multiple attached files, they'll be emailed separately (one attached file per email message), or compressed into an "exe" or a "zip" file, since AOL does NOT allow multiple attached files per email message.


I'm having trouble finding my downloaded attached file
You have downloaded your attached file(s), but can not find them. The download location of attached files are determined by the settings of your email program, it is usually a subdirectory under your email program, called "Attached", "Downloads", or something similar. If you're using Windows 95 or 98, you may search for your downloaded file(s) by completing the following steps.   If you have received multiple files, search only for one, the other ones will be in the same area.
  1. Go to "Start"
  2. Then "Find"
  3. Then "Files or Folders...."
  4. In the "Named" field, type your file name. Your files name is the same as your Order number (a six digit number). Your Order number is shown in the "Subject" line of your email message. Type the six digit number in the "Named" field followed by an *. For instance if your Order number is 890303, type 890303*
  5. Click on the down arrow in the "Look in:" field and select "My Computer", this will search your entire computer for the missing file(s).
  6. Then click on "Find Now".
  7. Make certain that the "include subfolder" option, under "Look in" field has been checked.
  8. After the search is complete, the results will be shown in a window at the bottom.
  9. The "In Folder" column will show the folder or directory where your downloaded files reside.



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