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PLEASE NOTE: We will gladly
assist you in downloading and finding your attached file(s), but we can NOT provide you
with technical support on how to use the data to conduct mail merge, print labels, or
import the data to other programs. Such technical assistance may be provided by your
computer or software vendor or supplier. Click here if you'd
like us to do your mail merge, or label printing. |
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Your list is saved into a file, such as an Excel, dbf, or a comma delimited file. This file
is attached to an email message and sent to you. When you receive your email, you will NOT
see the content of your list (the attached file) in the body of your email
message, but you'll receive some type of indication (this will vary depending on the email
program you're using) that a file is attached to your email message. Some email programs,
such as AOL may ask you if you'd like to download the attached file, you should select to
download the file. |
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- Check your email as usual
- Select YES to download the attached file, IF you're
given the option to do so. The attached file is usually downloaded automatically, if
you're not given such option.
- After the attached file is downloaded, it is placed
into a directory or folder in your computer, the settings of your email program will
choose this folder.
- Most email programs will show some type of an icon in the
body of your email message representing the attached file.
- You can open or access your attached files in two ways.
- If your list or file is in MS Excel format.
Double click on the icon representing the downloaded file in the body of your email
message. This will start MS Excel and show the content of your list or file. This is NOT
recommended unless your lists is in MS Excel format. Using this method with
"comma delimited" or "tab delimited" files will open your list in Note
Pad, Word Pad, or some other program showing lots of commas or blank spaces in your
data. For "comma or tab delimited", or "dbf" format lists, use the
following procedure.
- If your list is in comma or tab delimited, or dbf
format: Start the program that you will be using to work with the data, such as
MS Excel, Access, or any other Spread Sheet or Database program, we recommend MS Excel.
Then open or import the attached file from the folder or directory which it has
been placed into by your email program. Click here if you
can't find your downloaded file(s)
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Begin trouble shooting in the following order: |
- Is your email working, are you receiving any other emails ?
If not, call your Internet Service Provider.
- You have determined that your email is working. Did your
receive an email message from us, with or without the attached file(s). Please contact us if you haven't received any email messages from
us.
- You have received an email message from us but there are no
attached files.
- Make sure you have downloaded your attached file
properly.
- If you believe the attached file was downloaded properly,
then search
your computer for the attached file(s).
- Please contact us, if you're
still having problems finding your attached file.
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PLEASE NOTE: We will gladly
assist you in downloading and finding your attached file(s), but we can NOT provide you
with technical support on how to use the data to conduct mail merge, print labels, or
import the data to other programs. Such technical assistance may be provided by your
computer or software vendor or supplier. Click here if you'd
like us to do your mail merge, or label printing. |
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You have found the icon(s) in the body of your
email message, but nothing happens when you double click on it. Double clicking on the
attached file icon will NOT always work. We suggest, you first start the program that
you'll be using to work with the data (e.g. a Spread Sheet program such as MS Excel, Lotus
123, or a Database program such as Access, File Maker, or Approach), then try to open or
import your data into such program. Double clicking normally works best with MS
Excel files(s). |
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If your file has an "exe" extension
(extension is the last 3 letters after the period at the end of the file name), it means
it has been compressed. Do NOT try to open this file with any Spread Sheet or Database
program, it must be de-compressed first. You'll
receive such file, if your original files are to large in their native format, since most
email accounts are restricted to receive large files. The compression shrinks the file,
which makes it possible to be emailed, without encountering size restrictions by your
email service.
This procedure may also be performed to compress multiple
files into one file, since some email accounts such as AOL are capable of receiving one
attached file per email message. If this is the case, you'll obtain all original files
after de-compressing the "exe" file. To de-compress the "exe" file,
simple double click on it from either your email program or from a File Manager, such as
Explorer, this will begin a Windows program that will guide you in de-compressing the
file. This procedure does NOT require any special programs, and does NOT install any
programs in your system, the decompression program is part of the attached file emailed to
you. To de-compress an "exe" file, you must have Windows 95, 98, or 2000; please
contact us if you are not using any of the mentioned
operating systems. |
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If your file has a "zip" extension
(extension is the last 3 letters after the period at the end of the file name), it means
it has been compressed by a popular Windows compressing program called Win Zip or PK Zip.
Both programs may be download for free. You can download Win Zip from winzip.com, and PK Zip from pkware.com. After installing either program, you should
be able to double click on your attached file, which will cause the Win Zip or the PK Zip
program to start, which will allow you to decompress your file(s). Do NOT try to
open the "zip" file with any Spread Sheet or Database program, it must be
de-compressed first. You will receive a
"zip" file, if your original files are to large in their native format, since
most email accounts are restricted to receive large files. The compression shrinks the
file, which makes it possible to be emailed, without encountering size restrictions by
your email service.
This procedure may also be performed to compress multiple
files into one file, since some email accounts such as AOL are capable of receiving one
attached file per email message. If this is the case, you'll obtain all original files
after de-compressing the "zip" file.
We do NOT support Win Zip or PK Zip, for any technical
assistance please refer to the appropriate site, either winzip.com
or pkware.com. |
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Yes, AOL (America on Line) does allow attached
files to be emailed. If your order contains multiple attached files, they'll be emailed
separately (one attached file per email message), or compressed into an "exe"
or a "zip"
file, since AOL does NOT allow multiple attached files per email message. |
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You have downloaded your attached file(s), but
can not find them. The download location of attached files are determined by the settings
of your email program, it is usually a subdirectory under your email program, called
"Attached", "Downloads", or something similar. If you're using Windows
95 or 98, you may search for your downloaded file(s) by completing the following steps.
If you have received multiple files, search only for one, the other ones will be in
the same area. |
- Go to "Start"
- Then "Find"
- Then "Files or Folders...."
- In the "Named" field, type your file name. Your
files name is the same as your Order number (a six digit number). Your Order number is
shown in the "Subject" line of your email message. Type the six digit number in
the "Named" field followed by an *. For instance if your Order number is 890303,
type 890303*
- Click on the down arrow in the "Look in:" field and
select "My Computer", this will search your entire computer for the missing
file(s).
- Then click on "Find Now".
- Make certain that the "include subfolder" option,
under "Look in" field has been checked.
- After the search is complete, the results will be shown in a
window at the bottom.
- The "In Folder" column will show the folder or
directory where your downloaded files reside.
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